Today, IT service provision is a business, operating in a competitive environment. In-house IT service providers more often than not, now have to compete for providing services to their own organisation. In the public sector, with market testing and CCT, in the private sector where increased departmental autonomy often enables them to seek alternative provision, and the ever present possibility of FM, means that IT service providers need to equip themselves to meet these challenges. This often requires changes in the priority of activities to be undertaken, the introduction of a service culture and a general shift from technical to customer and service quality issues.

As with many organisations, who have undertaken Business Process Re-engineering (BPR) exercises to increase their competitiveness, IT service providers are now faced with re-engineering, and even introducing processes for the first time, to support and deliver their IT Services.

Ultracomp's Customer Service Division provides a full range of Business and Service Management consultancy services, i.e. Assessment, Planning, Implementation and Training, delivered by experienced, qualified consultants, covering all areas of Service Management, to enable IT providers to adapt to the challenges.

These Include:

Business Continuity Planning and Disaster Recovery
Change Management
Configuration Management
Help Desk and Problem Management
Software Control and Distribution
Capacity Management
Cost Management
Automated Operations
Service Level Management
Network Service Management
Implementing a Service Culture

Ultracomp's Service Management Assessment Service, based on Ultracomp's proven assessment methodology, assesses the strengths and weaknesses of an IT organisation to perform any or all of the above disciplines, and how it shapes up to meet the needs of the business. The assessment service provides recommendations that can be used as the basis of a Service Improvement Programme (SIP). A set of metrics are also produced which can be used as a benchmark to measure the improvements gained from the subsequent implementation of a SIP. Ultracomp can assist with all aspects of Service Management, and if required, complete tasks, such as Capacity Management, can be delegated to Ultracomp, on an on-going basis. Ultracomp also provides services to assist IT Management with the development of IT Business Plans, IT/IS strategies and Marketing their IT services. In short, Ultracomp's consultancy services work with you to radically improve your IT organisation.

"In Your Team, On Your Side" E-mail: sales@ultracomp.co.uk