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We are a UK based, service management company with a long established reputation for delivering cost-effective quality IT solutions to clients in both the Public and Private sectors. Our Customer Service Division provides first class consultancy and support to our clients and due to continuing expansion we now seek to recruit a Product Support Analyst to join the team. In this high profile, office based role, you will have responsibility for providing first line support to customers who use products from our software portfolio. This will encompass: logging, initial investigation and diagnosis of calls received at our Support Centre; transferring of incidents to second line support groups and generation of customer responses. The successful candidate will have several years experience of working in a customer facing environment and will have skills in some or all of the following areas: PCs & desktop software
This is a key role, therefore excellent communication skills, credibility with users at all levels and diplomacy are paramount. A service orientated attitude, excellent telephone manner, and good organisational skills are also key. You will be rewarded with an attractive salary package together with the opportunity to make a real contribution to a company committed to providing quality solutions to support the business.
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