Ultracomp announces the latest in service management software, Red Box 1.35, at the ITIMF conference

November 6, 1996 - Ultracomp, the UK’s leading provider of service management software, is demonstrating the latest generation of Red Box at the ITIMF annual conference and exhibition on stand number E4.

Red Box 1.35 extends the functionality of the leading service management software system from Ultracomp. Red Box 1.35:

• incorporates a major new application - Operations Control;
• adds powerful change management facilities;
• extends configuration management functionality;
• increases the flexibility of the help desk and problem management modules;
• improves Red Box ‘ease-of-use’.

Red Box is an integrated set of applications addressing the service management disciplines of configuration management, ‘intelligent’ help desk, problem management, change management and operations control.

Red Box Operations Control

Red Box integrates key management functions within an enterprise-wide distributed system which gives IT service providers control of key management processes. It gives IT managers the capability to meet the needs of the business and the customer and manage the implementation of new and changing technology.

Operations Control links Red Box to the IT infrastructure, thereby significantly improving the IT department’s ability to manage and act upon system problems. Red Box Operations Control provides key functions which enable the IT department to deliver consistently high levels of service from a single team of experts, such as:

• anticipating system events before the end-user service is affected;
• notifying off-site technical support staff of system malfunction;
• logging incidents on the help desk;
• raising requests for change;
• automatically taking corrective action;
• paging off-site support.

Mike Beale, Red Box business manager, commented: "Service management principles are key to improving the delivery of IT services to end-users and can therefore be viewed as a window on the IT department and its performance. Red Box 1.35 is the next level of service management software which integrates Operations Control, therefore enabling the IT department to detect and act upon system problems before end-user services are affected."

"In Your Team, On Your Side" E-mail: sales@ultracomp.co.uk