Products
Automated Operations
Red Box
Products
Ultracomp offers a wide range of market leading products, such as Helmsman,
Sceptre and the Red Box Service Management system, delivering systems and
service management solutions in many areas including:
Performance Management
Workload Management
Event/Alert Management
Service Level Management
Automated/Unattended
Operations
Help Desk
Problem Management
Change Management
Configuration Management
Ultracomp's products help IT service providers meet the challenges of
IT service provision by:
Reducing operational costs
Increasing productivity
Improving staff utilisation
and deployment
Providing command and control
Delivering management
information
Automated operations
End-to-end process management
Enhancing and maintaining
service quality
Ultracomp's product solutions are designed to address distributed,
client/server, mainframe and hybrid environments. They meet the requirements of
IT Service provision using networked, open systems using heterogeneous
platforms, and enterprise-wide management.
Ultracomp's products not only appropriately work together to deliver
value-added benefits, but can be incorporated with other third party products to
provide the required solutions in today's complex environments. Ultracomp's
policy is to continually develop its products, future proofing them and offering
its customers continuity and investment protection.
Ultracomp has a proven track record of delivering and supporting mission
critical systems, some running for more than a decade, to all types of
organisations. All Ultracomp's product solutions are underpinned with
comprehensive support, implementation and product training services. Ultracomp
also provides complete systems integration and implementation project management
services, consultancy and bespoke solution design and development. Access to
Ultracomp's Customer Service Desk for telephone support and guidance is
available to all product users.