Support Services

In today's challenging environment, IT service providers are faced with demands on their resources as never before.
The breadth of technology deployed, the increased visibility of their services to the business and the ever present constraints on costs, means that optimum deployment of staff is a crucial issue. Most organisations need to pay more attention to customer facing activities and service quality, and have less resource available to look after day-to-day technical issues.

Ultracomp's support services are designed and delivered to help IT management achieve optimum staff deployment. This allows them to viably support a wide range of technology, freeing their staff from having to have the skills and having to dissipate their efforts supporting many aspects of the operational environment, while retaining full control .

Ultracomp's Customer Services Division provides a complete range of technical support skills covering operational aspects including: :

Mainframe
Unix, NT, Client/Server environments
Networks, Wide Area and LAN, Voice and Data
PC and Desk Top systems
Office systems and Electronic Mail
Systems Administration and housekeeping
Database systems, database administration
Superstructure products
Technical training
Operations audits

Ultracomp's support services are delivered to fit the individual requirements of each customer. The services are delivered as a combination of on-site consultancy, remote tele-support and monitoring, and telephone support provided by Ultracomp's Customer Service Desk. The Customer Service Desk is staffed by experienced technical consultants who can respond quickly and effectively to support calls.

Ultracomp's support services are available within a flexible commercial framework, Ultracare, whereby an organisation's total support requirements can be addressed via a single, annually renewable contract. This flexibility enables IT Management to acquire support services without having to predetermine exactly what skills or tasks are required over the period of a year. If required, complete tasks or functions can be delegated to Ultracomp, which will perform them as part of the customer's technical support team. This means that organisations can confidently adapt to rapidly changing situations in the knowledge that Ultracomp will be there to support them.

"In Your Team, On Your Side" E-mail: sales@ultracomp.co.uk